Today the cost of healthcare landed on the front page of The Wall Street Journal, just below a story on bond yields, and next to the dancing UK Prime Minister, Teresa May. The angle of the story is how the cost of family healthcare premiums in the United ...
In Praise of the Six Page Narrative
Jeff Bezos is famous for being customer-centric, so much so that Amazon's annual letters proudly say, "We seek to be Earth’s most customer-centric company." Shipping, easy returns, streaming, and Kindle are proof. "Free" 2-day shipping for Prime membershi ...
Does The Net Promoter Score Matter in Healthcare?
If you rent a car, have cable or internet, or health insurance, your experiences are likely to be less stellar than if you use Netflix or shop at Nordstrom. TV providers show up late for your appointment, and, since they feel for you, they raise your bill ...
Why Employer-Provided Healthcare is Here to Stay
No economist, junior high student, employee, or small business owner* in the United States thinks healthcare should be tied to employment. Ask around. It's equally unpopular across the political spectrum. But we have it, and it's not by accident, but rath ...
The Case For Healthcare and Financial Literacy
12% and 33%. According to a 2015 study in the Journal of the American Medical Association, only 12% of adults have a proficient state of healthcare literacy. That's why goals to eliminate waste in the US healthcare system, to promote consumerism, and to ...