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Gas, Chickens, and Data: Costco’s Unique Member Focus

The $5 Costco rotisserie chicken stands as a monument against inflation, and a loss leader to keep members coming. Another company story is the quality of leadership, particularly Richard Galanti the CFO, and often the sole company executive on quarterly earnings calls. He deserves a biography and a Wikipedia pageFormer CEO and Cofounder Jim Sinegal deserves a biography even more. I wrote previously about Costco's member obsession. Their model runs so that the membership fee operates as the ...