Part 2: Is The Cheesecake Factory in The Healthcare Business?

Now known in some circles for something beyond its array of cheesecakes, 2,000 calorie dishes, and cruise ship-meets-Las Vegas décor, The Cheesecake Factory (CAKE) added a second consecutive quarter of negative healthcare news, a cost that’s hidden in most companies' income statements. The impact of this quarter’s negative healthcare surprise was $4,600,000, or 44% of … Continue reading Part 2: Is The Cheesecake Factory in The Healthcare Business?

Does The Net Promoter Score Matter in Healthcare?

If you rent a car, have cable or internet, or health insurance, your experiences are likely to be less stellar than if you use Netflix or shop at Nordstrom. TV providers show up late for your scheduled appointment, and, since they feel for you, they raise your bill after six months. Conversely, Netflix charges $10.99/month … Continue reading Does The Net Promoter Score Matter in Healthcare?

A New Salary Negotiation Tool: Healthcare Benefits

Over 30 million people in the United States start a new job every year*. We rely on past salary anchoring, asking around, the walls of internal company salary ranges, and sites like Glassdoor, to now know how much others are making in salaries and bonuses. But what about benefits? Often the biggest dollars outside salaries … Continue reading A New Salary Negotiation Tool: Healthcare Benefits